Patient Services Coordinator - Gastroenterology

MultiCare Health System • Yakima, WA

1d • Onsite

About The Position

The Patient Services Coordinator is the initial point of contact for patients at MultiCare’s outpatient clinics. This role performs a variety of critical functions to maintain clinical flow and ensure patients receive care as ordered in a timely fashion. The position is based at Yakima Memorial Hospital and is scheduled for 1.0 FTE on the day shift, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED equivalent required.

Nice To Haves

• One year of experience as a medical receptionist or in another related field.
• Knowledge of medical terminology.

Responsibilities

• Update patient information, provide required forms, and obtain signatures as necessary.
• Prepare charts for each clinical session and ensure appropriate lab and diagnostic test results, history and physical examinations, and other documentation are in the charts.
• Schedule appointments as needed, including consultation and diagnostic appointments at the request of a provider or assistant, and document scheduling.
• Arrange transportation and interpreters for patients as needed.
• Verify insurance eligibility as appropriate.
• Provide telephone coverage and use good customer service practices with callers.
• Complete forms as requested.
• Respond to patient requests promptly while maintaining efficient clinical flow.
• Communicate professionally with team members about information related to patient care, operations, or clinical needs.
• Stay aware of department protocol and procedure changes and maintain competency with applicable computer systems.
• Perform other duties as assigned.

Benefits

• Competitive salary.
• Medical, dental, and retirement benefits.
• Paid time off.
• Competitive tuition assistance, residencies, fellowships, and career development.
• Employee Assistance Programs and Code Lavender support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED