Patient Service Specialist Bilingual Preferred - Dental Focus

Choptank Community Health System, Inc..•Goldsboro, MD

2d•$16 - $19•Onsite

About The Position

The Patient Service Specialist (PSS) is a full-time, non-exempt, office-based position that supports efficient health center operations as part of a cross-trained medical and dental team. The role handles patient pre-registration, registration, appointment confirmation and scheduling, inbound calls, and front-desk customer service. It also includes collecting and recording payments, verifying insurance, assisting with sliding-fee and benefit enrollment, and scanning patient documents into the electronic health record. The role may require travel to other sites for coverage. The pay range is $16.17–$19.41, and the position reports directly to the Practice Manager and/or Operations Director. The PSS provides welcoming, professional service to patients and visitors; coordinates patient flow with clinical staff; schedules and confirms appointments; maintains accurate registration and insurance information; and securely collects and reconciles payments. The role also supports billing inquiries, keeps EHR work queues current, maintains the front desk and waiting areas, attends required meetings, and contributes to a safe, respectful, patient-focused workplace.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Proficiency with technology and computer skills, including Microsoft software.
Basic math skills.
Ability to handle cash and accurately complete bank deposit slips.
Regular, reliable attendance.

Nice To Haves

Bilingual ability is preferred.
Medical or dental terminology is a plus.
Experience in medical settings, including medical, dental, or behavioral health, is preferred.

Responsibilities

Greet patients professionally and demonstrate AIDET in interactions with patients, guests, and staff.
Answer incoming calls promptly, follow established call-handling procedures, communicate professionally, and refer emergent calls to the Triage Registered Nurse according to policy.
Coordinate patient flow with clinical staff, keep patients informed about wait times, respond to concerns with site leadership, and maintain patient confidentiality.
Schedule, confirm, reschedule, and manage appointments according to templates and guidelines; manage the waitlist, same-day requests, no-show documentation and letters, dental emergency walk-ins, and online scheduling issues.
Inform patients about past-due balances, copayments, and sliding-fee renewal dates when scheduling.
Review schedules for provider leave and meetings that require rescheduling; monitor schedule requests and tickler systems; troubleshoot scheduling errors; and complete end-of-day appointment reviews and next-day schedule printing.
Update patient demographic information in the third-party registration system or enter it directly when needed; verify demographics, contact and emergency information at every visit.
Verify insurance eligibility, coverage frequencies, insurance information, and required noncovered-service forms according to established procedures.
Offer sliding-fee applications, determine eligibility, verify proof of income, and ensure applications and registration forms are completed and updated as required.
Verify and update VFC status, update preferred pharmacy information, and convert patients reaching the age of majority to their own guarantor.
Collect copayments and self-payments, issue receipts, secure and balance cash, reconcile collections daily, and place funds in the safe at the end of the day.
Assist patients with billing issues in coordination with the CCHS billing department and perform end-of-day collections and cash reconciliation in the practice management system.
Review EHR buckets at least daily and take initiative to solve problems, prioritize work, and recommend improvements to site leadership.
Travel to other CCHS locations for coverage as needed.
Attend and participate in required huddles, site, department, and all-staff meetings.
Maintain office-supply inventory by reporting low stock; keep front-desk and waiting areas neat and safe; handle mail and package deliveries; and work with colleagues to support a positive environment.
Maintain professionalism and reliable attendance and perform other duties as required.