Customer Service Specialist (Bilingual Preferred)

Sherwin-Williams • Bossier City, LA

9h • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering product questions, recommending solutions, and resolving concerns. The role focuses on excellent customer service while consistently meeting store sales goals. Specialists stay current on product features and help maintain product quality and store visual standards.

The position is based at Store #7117, 2108 Airline Drive, Bossier City, LA 71111. Duties may involve contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role is full-time. Scheduled hours may include evenings and weekends. Employees may need to retrieve products from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Benefits designed to support health and well-being, career development, connection, retirement, health care, and commuting; eligibility and details are available through the company's benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed