Patient Insurance Specialist (Bilingual Spanish Preferred)

CVS Health • New Britain, CT

12d

About The Position

The Patient Relations Analyst (PRA) at Oak Street Health educates patients about Medicare programs, resources, and affordable insurance coverage options to increase access to care and patient retention. As an insurance expert at the clinic, the PRA advocates for patients navigating insurance options, healthcare bills, and the healthcare system, and serves as a resource to the care and outreach teams on Medicare and eligibility questions. The role is especially important during Medicare Open Enrollment, when patients need information about their options. The PRA reports to the Associate Patient Relations Manager or Practice Manager.

Requirements

• Ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, and Excel.
• US work authorization.

Nice To Haves

• Proficiency in Spanish, Polish, Russian, or another non-English language spoken in the communities served, as required by center demographics.
• Experience helping patients or customers understand insurance coverage.
• Passion for working with others to create an unmatched patient experience.
• Problem-solving orientation and a flexible, positive attitude.
• Sales background.
• Experience with and a supportive attitude toward older adults.
• CRM experience.
• Bachelor’s degree or equivalent experience.
• Experience helping patients navigate the healthcare system, especially Medicare and Managed Care.

Responsibilities

• Help patients navigate Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plans.
• Serve as an internal clinic resource for insurance questions from providers and staff.
• Help patients navigate the healthcare system and resolve medical bills inside and outside Oak Street Health.
• Build patients’ trust to advise them appropriately about healthcare coverage.
• Manage welcome visits and orientation for new Oak Street Health patients.
• Educate patients on applying for public benefits, including Public Aid and Extra Help for prescription drugs.
• Support clinic management operations as needed, including scheduling and billing.
• Provide exceptional customer service.
• Promote patient engagement by designing and executing events, including center tours.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed