Retail Sales Specialist (Bilingual Spanish Preferred)

Charter Communications•Arlington, TX

2d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you are the face of the company, promoting and selling products and services to existing and new customers. The role is pivotal in enhancing customer experience and fostering exceptional customer care at store locations. Compensation is described as base pay plus potential commission and incentives; the posting uses placeholders for the wage amounts. The role offers free and discounted internet, TV, and mobile services and opportunities for a long-term career.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort with personal technology, including mobile devices and video platforms, and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Effective interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Flexible schedule and regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Adherence to Spectrum's dress code.

Nice To Haves

Bilingual Spanish is preferred.
Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create ideal customer experiences through product support and education.
Build positive customer relationships, listen effectively, overcome objections, and resell the value of Spectrum products.
Maintain knowledge of products, pricing, promotions, and visual standards while minimizing product losses.
Help ensure a welcoming store atmosphere and a clean retail experience; communicate effectively, follow policies, resolve issues, and participate in training programs.