Customer Service Specialist (Bilingual Preferred)
About The Position
The Customer Service Specialist supports the success of a Sherwin-Williams retail store by serving wholesale and retail customers, determining their needs, answering questions about products, and recommending appropriate solutions. The role promptly addresses customer concerns, maintains current knowledge of product features, and helps uphold product quality and store visual standards. The specialist provides excellent customer service while consistently working toward store sales goals. The position is full-time at Store #7117, 2108 Airline Drive, Bossier City, Louisiana. Duties include customer contact and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for an employment work visa.
- Must have a valid, unrestricted driver's license.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
Nice To Haves
- High school diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
