Patient Service Specialist

Dignity Health Physical Therapy•Las Vegas, NV

9d•$19 - $22•Onsite

About The Position

Dignity Health - Outpatient Center is hiring a full-time Patient Service Specialist for a front desk receptionist position. The role provides front-desk and administrative support to patients and clinic staff, helping create a positive and seamless patient experience. The schedule is Monday through Thursday, 8 a.m. to 6 p.m., and Friday, 8 a.m. to noon; some Saturdays are required. The position is located at 8675 West Rome Blvd, Durango Beltway Plaza, Las Vegas, NV 89149. The specialist greets and checks in patients, manages appointment scheduling and phone calls, and supports insurance verification, referrals, pre-authorizations, patient intake, billing, and payment processing. The role also involves daily cash balancing, weekly banking deposits, billing reports, and coordination with the central billing office and other clinic departments. Applicants must have a high school diploma or GED and customer service experience. Knowledge of insurance verification and experience in healthcare, medical, or dental office administration are preferred. The position requires regular walking, standing, bending, reaching, typing, and 10-key use, as well as the ability to lift up to 25 pounds and carry office supplies up to 10 pounds. Adequate visual acuity, speaking, and hearing are also required.

Requirements

High school diploma or GED.
Customer service experience.
Ability to walk, stand, bend, and reach consistently throughout the workday or shift.
Manual dexterity to type, including 10-key, throughout the workday or shift.
Ability to safely lift up to 25 pounds from ground to waist using proper body mechanics.
Ability to carry office supplies weighing up to 10 pounds.
Near and distant visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
Ability to speak and hear sufficiently to understand and give directions.

Nice To Haves

Knowledge of insurance verification.
Experience in healthcare, medical, or dental office administration.

Responsibilities

Greet patients with exceptional customer service to create a positive patient experience.
Answer phone calls.
Use medical office software to schedule new and follow-up appointments.
Verify insurance and handle referrals and pre-authorizations.
Schedule patient appointments and check patients in upon arrival.
Collect co-pays.
Balance cash daily and make weekly banking deposits.
Complete patient intake and data entry to ensure proper billing.
Complete daily billing reports and work with the central billing office (CBO).
Communicate and collaborate with clinic staff and supporting departments to create an enjoyable, seamless experience.
Perform other duties as assigned.