Patient Service Specialist

Concentra•Chicago, IL

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure that patients receive quality clinical care and a welcoming, respectful experience. The position also supports daily administrative operations, patient referrals, employer paperwork, and certain medical assistant duties as assigned or approved by medical leadership. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or GED.
6 months to 1 year of job-related experience.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors; communicate wait times and direct patients accordingly.
Obtain authorization as needed to process patients for services.
Check patients in and out using the appropriate patient management system.
Explain required forms to patients and ensure paperwork is completed properly.
Answer incoming telephone calls and direct callers appropriately.
Contact patients about appointment reminders, rescheduling, or cancellations.
Distribute records and file paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage the distribution of paperwork to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings and participate in initial and ongoing training as required.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges through the internal charge entry system.
Perform certain medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, as assigned or approved by medical leadership.