Patient Service Specialist

TEKsystems • Medford Township, NJ

13d • $20 - $20 • Onsite

About The Position

Seeking an experienced Patient Service Representative to support front-desk operations, patient scheduling, insurance verification, and authorization processes. The ideal candidate will have medical or healthcare experience along with hands-on insurance experience, including familiarity with payers, eligibility, authorizations, and patient financial responsibility. This is a contract-to-hire position based onsite in Medford, New Jersey.

Requirements

• Previous experience in a medical or healthcare setting.
• Previous experience working with health insurance processes.
• Knowledge of insurance verification, eligibility, payers, and prior authorizations.
• Strong patient/customer service and communication skills.
• Comfort navigating multiple computer systems and patient scheduling software.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Minimum typing speed of 40 WPM.
• Basic knowledge of bookkeeping, accounts receivable, payment processing, and math.
• Comfort using standard office equipment, including copiers, scanners, and fax machines.

Nice To Haves

• Workers' compensation claims experience.

Responsibilities

• Greet, register, and check in patients, providing information about appointments and what to expect during their visit.
• Schedule and coordinate patient appointments in person and over the phone.
• Verify insurance eligibility and benefits and determine coverage for scheduled services.
• Obtain and track prior authorizations and payer approvals as needed.
• Explain insurance coverage and patient financial responsibility, including co-pays and other amounts due at the time of service.
• Collect and accurately process patient payments in accordance with established reconciliation procedures.
• Prepare patient intake paperwork before appointments to support an efficient check-in process.
• Communicate regularly with insurance carriers, attorney offices, translation companies, operational leadership, and business development teams.
• Help resolve scheduling, insurance, authorization, and patient service issues.
• Maintain accurate patient information and documentation.
• Support quality assurance standards and maintain a professional, clean, and safe patient environment.

Benefits

• If eligible, benefits for this temporary role may include medical, dental, and vision coverage; Critical Illness, Accident, and Hospital coverage; a 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options; voluntary Life Insurance and AD&D coverage for the employee and dependents; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off/leave, including PTO, vacation, or sick leave. Eligibility may depend on job classification and length of employment, and benefits may be subject to elections and plan or program terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed