Patient Service Specialist

Concentra•Chicago, IL

5d•$18 - $24

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service for clients, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure patients receive quality clinical care and a welcoming, respectful experience. The position also supports daily center operations, processes referrals and employer paperwork, and may perform certain medical assistant duties as assigned or approved by medical leadership. The role requires discretion and secure handling of confidential information.

Requirements

High school diploma or GED.
6 months to 1 year of job-related experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems or applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors, communicate wait times, and direct patients accordingly.
Obtain authorizations as needed to process patients for services.
Check patients in and out using the appropriate patient management system; distribute records at checkout.
Explain required forms and ensure patients complete paperwork properly.
Answer incoming calls and direct callers; contact patients about appointment reminders, rescheduling, or cancellations.
File paperwork, medical records, and correspondence; maintain inventory of office supplies and printed forms.
Manage paperwork dissemination to outside parties, including non-injury and custody-and-control forms.
Follow HIPAA guidelines and safety rules; attend center staff meetings and participate in required initial and ongoing training.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges through the internal charge entry system.
Perform certain medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, or other duties assigned or approved by medical leadership.