Patient Service Specialist

Cleveland Clinic • Lodi, CA

5d • Onsite

About The Position

The Patient Service Specialist helps create an exceptional experience for patients, families, and visitors from arrival through checkout. The role includes welcoming and checking in patients, collecting co-pays, preparing visits, assisting with kiosk use, and supporting scheduling, pre-registration, and MyChart enrollment. The specialist partners with physicians to support a smooth and efficient checkout process and helps provide a professional, patient-first environment.

This position works the third shift, 11:00 p.m. to 7:30 a.m., with rotating weekends and holidays. Selected candidates must attend all days of a two-week, on-site EPIC training program at Stow Health and Wellness, Monday through Friday from 8:00 a.m. to 4:30 p.m., beginning on the first day. After training, the caregiver starts the assigned schedule and shift.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate degree and one year of experience; or a bachelor's degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.
• Ability to attend all days of the required two-week on-site EPIC training.

Nice To Haves

• Knowledge of medical terminology.
• Typing speed of at least 30 words per minute or personal computer keyboard skills.
• Epic experience.

Responsibilities

• Provide a comprehensive, proactive, patient-first experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and support excellent patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, and scheduling.
• Perform arrival and/or departure desk activities.
• Screen for and schedule interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Assist patients with kiosk use and support pre-registration.
• Partner with physicians to facilitate an efficient checkout process.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED