Patient Service Specialist

Concentra•Chicago, IL

4d•Onsite

About The Position

The Patient Service Specialist is a vital member of Concentra’s patient care team, helping provide patients with quality clinical care and a welcoming, respectful experience. The role performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system, and requires general knowledge of relevant systems and procedures. The specialist also supports daily center operations, processes referrals and employer paperwork, maintains records and supplies, and may perform certain medical assistant duties as assigned and approved by medical leadership. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or GED.
Six months to one year of job-related experience.
Ability to use logic to identify key facts, consider alternatives, and propose quality solutions.
Strong customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA-protected health information, in accordance with applicable laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office applications, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to perform all aspects of front office operations and achieve or exceed established service standards.
Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors, communicate wait times, and direct patients appropriately.
Obtain authorizations as needed to process patients for services.
Check patients in and out using the appropriate patient management system, explain required forms, ensure paperwork is completed, and distribute records.
Answer incoming calls and direct callers appropriately.
Contact patients about appointment reminders, rescheduling, and cancellations.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage distribution of paperwork to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules, and attend center staff meetings.
Participate in initial and ongoing training as required.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges through the internal charge entry system.
Perform certain medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, or other duties assigned and approved by medical leadership.