Patient Service Specialist - Omaha
About The Position
This full-time role at P3 Health Partners is for a compassionate, mission-driven individual looking to make a meaningful impact on the lives of complex medical patients. As a PSS-Care Coordinator, you will bring hope and healing to patients with complex medical needs, playing a vital role in transforming lives and empowering primary care physicians. You will enthusiastically welcome patients and their caretakers, developing trust and confidence in the care they will receive. This concierge-like approach aims to set a positive experience throughout their visit. Additional responsibilities include answering phones and scheduling patients. The care coordinator aspect involves gathering pertinent data from multiple sources before the patient's appointment to enable effective patient management by the care team. This preparation extends to all patients in comprehensive care, whether their appointment is at the facility or an external site. The position is located at P3 Health Partners' Omaha Wellness Center, operating Monday - Friday from 8:00 AM to 4:30 PM. This is an on-site position.
Requirements
- High school completion
- Flexible, self-driven, collaborative and innovative personality
Nice To Haves
- Experience in a service industry role preferred
Responsibilities
- Positively and enthusiastically greet patients and their visits when entering the facility.
- Provide concierge customer service while a patient is awaiting and following their appointment.
- Assist in making follow-up visits or scheduling follow-up testing.
- Work collaboratively with P3 Health Partner teams and their affiliates.
- Following role-based playbooks, prep a patient’s chart by gathering necessary information from multiple sources prior to a patient’s visit.
- Obtain requested data or test results from multiple potential sources when requested by a team member.
- Update and maintain accurate patient contact information.
- Serve as a positive and collaborative team member.
- Uphold high standards of excellence and professionalism.
- Respond positively to make any necessary adjustments to manager feedback.
- Confidently use technology to positively impact outcomes.
- Ensure patient privacy and adherence to all HIPAA regulations and standards for handling PHI.
- Participate in quality improvement initiatives and operational efficiency.
- Maintain compliance with required trainings, meeting attendance, timely responses to emails, and other requirements.
- Role model the P3 Health Partners core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
