Patient Service Specialist II

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

9d•Onsite

About The Position

A Patient Service Specialist II at Scotland Memorial Hospital - Family Medicine is responsible for accurately completing patient registrations in EPIC, verifying and updating patient demographics, screening for insurance eligibility, and handling self-pay applications. This role also involves performing patient reminder calls, assisting with phone inquiries, scheduling appointments, and generating no-show letters. Additionally, the specialist collects copayments and coinsurance, and completes daily deposit and reconciliation procedures.

Requirements

High school diploma or equivalency (GED)
Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals
Ability to identify and solve problems independently
Excellent verbal and communication skills
Excellent Customer Service skills

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient, including verifying and updating demographics.
Screens for insurance eligibility and scans correct insurance cards.
Offers Self-Pay (SPN) Sliding Fee application and ensures acknowledgement is signed for self-pay patients.
Ensures E-sign Consent for treatment and insurance authorization is completed if due.
Follows Standard Work for Patient Appointment arrival.
Performs Patient reminder calls.
Daily reviews requests to cancel or reschedule appointments.
Handles live calls for appointment reminders with a goal of decreasing unused appointment slots.
Greets patients and answers phones in a kind, courteous tone.
Assists patients with scheduling and rescheduling appointments.
Creates inbox messages as needed to assist patients, including refill requests.
Demonstrates competence in identifying RED words.
Schedules appointments for walk-ins.
Generates no-show letters through EPIC.
Collects copayments and coinsurance as applicable at Check out or Check in.
Completes standard work for daily deposit and reconciliation.