Patient Service Specialist II

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

7d•Onsite

About The Position

This role is responsible for various aspects of patient check-in and check-out processes within the SCMG Scotland Nephrology department. Key duties include accurately completing patient registrations in EPIC, verifying demographics, screening insurance eligibility, and handling self-pay applications. The specialist will also perform patient reminder calls, manage incoming calls, assist with scheduling, rescheduling, and medication refill requests, and generate no-show letters. On the check-out side, responsibilities include scheduling follow-up appointments, referrals, and ancillary services, returning phone messages, distributing faxes, completing referral work queues, ensuring patients receive after-visit summaries, and completing work notes. Additional duties involve collecting co-pays and co-insurance, managing daily deposits and reconciliation, handling patient documentation, transcribing orders, entering referral orders, and completing prior authorizations.

Requirements

High school diploma or equivalency (GED)
Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals.
Ability to identify and solve problems independently.
Excellent in verbal and communication skills.
Excellent Customer Service skills.

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient, verifying and updating demographics.
Screens for insurance eligibility and scans correct insurance cards.
Offers SPN Sliding Fee application for Self-Pay patients and ensures acknowledgement is signed.
Ensures E-sign Consent for treatment and insurance authorization is completed if due.
Performs Patient reminder calls and handles live calls for appointment reminders.
Greets patients and answers phones in a kind, courteous tone.
Assists patients with scheduling and rescheduling appointments.
Creates inbox messages as needed to assist patients, including refill requests.
Identifies RED words.
Performs scheduling for Walk Ins.
Generates no show letters through EPIC.
Schedules follow up appointments, referrals, and ancillary services as directed by EPIC provider orders.
Returns phone messages and assists patients.
Distributes land line faxes to appropriate Clerical and Clinical Teammates.
Completes appropriate referral work ques.
Ensures Patient receives AVS (after visit summary).
Completes work notes as directed by provider.
Collects copays and coinsurance as applicable at Check out or Check in.
Completes standard work for daily deposit and reconciliation.
Manages ON Base Patient Documentation Application.
Transcribes orders/Enters Referral Orders.
Schedules Incoming referrals by practice protocols.
Completes Prior Authorizations as required.