Patient Service Specialist II

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

8d•Onsite

About The Position

A Patient Service Specialist II accurately completes EPIC registration for each patient, verifies and updates patient demographics, screens for insurance eligibility, and handles self-pay options. This role involves performing patient reminder calls, assisting with phone calls to schedule or reschedule appointments, and generating no-show letters. The specialist also schedules follow-up appointments, referrals, and ancillary services, manages incoming faxes, completes referral work queues, and ensures patients receive after-visit summaries. Additional duties include collecting copays, managing daily deposits and reconciliation, transcribing orders, entering referral orders, scheduling incoming referrals, completing prior authorizations, and managing the ON Base Patient Documentation Application.

Requirements

High school diploma or equivalency (GED)
Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals.
Ability to identify and solve problems independently.
Excellent in verbal and communication skills.
Excellent Customer Service skills.

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient, verifying and updating demographics, screening insurance eligibility, and handling self-pay applications.
Performs patient reminder calls and handles live calls for appointment reminders to decrease unused appointment slots.
Assists patients with scheduling, rescheduling appointments, and creating inbox messages for requests like medication refills.
Schedules walk-in appointments.
Generates no-show letters through EPIC.
Schedules follow-up appointments, referrals, and ancillary services as directed by EPIC provider orders.
Returns phone messages and assists patients.
Distributes landline faxes to appropriate Clerical and Clinical Teammates.
Completes appropriate referral work queues.
Ensures Patient receives AVS (after visit summary).
Completes work notes as directed by provider.
Collects copays and coinsurance at Check out or Check in.
Completes standard work for daily deposit and reconciliation.
Manages ON Base Patient Documentation Application.
Transcribes orders/Enters Referral Orders.
Schedules Incoming referrals by practice protocols.
Completes Prior Authorizations as required.