Patient Service Representative -Temporary

Greater Lawrence Family Health Center•Lawrence, MA

2h•$18 - $21

About The Position

Greater Lawrence Family Health Center (GLFHC), a multi-site, mission-driven nonprofit organization serving residents throughout the Merrimack Valley, is seeking a bilingual English/Spanish Patient Service Representative for a temporary six-month assignment. The role prepares patients for the clinical portion of their visits and resolves insurance or financial issues needed to ensure coverage for services. The position requires working the scheduled shift of 8:30 AM–5:00 PM and being able to don appropriate personal protective equipment (PPE).

Requirements

Bilingual proficiency in Spanish and English.
High school diploma or GED certificate.
Training in a medical or administrative field.
Computer knowledge.
Excellent communication skills.
Availability to work the scheduled 8:30 AM–5:00 PM shift for the duration of the temporary assignment.
Ability to don appropriate personal protective equipment (PPE).

Responsibilities

Perform registration functions for new and existing patients, including confirming appointments, updating demographic information, verifying insurance, pulling patient charts, and notifying the medical assistant when registration is complete.
Answer incoming calls promptly using the appropriate standardized script, prioritizing confidentiality and customer service.
Review clinicians' schedules in advance to confirm demographics and insurance, and inform patients of insurance issues before appointments.
Collect co-pays, issue receipts, and balance receipts against patient payments by the end of the shift.
Notify appropriate staff when patients arrive and follow cancellation and rescheduling procedures.
Resolve insurance issues before scheduled appointments to ensure patients have appropriate coverage for services provided by the Center.
Assist patients with enrollment in available insurance plans, including MassHealth and Commonwealth Care.