Patient Service Representative. (Greenwood)

Prisma Health Urgent Care•Greenwood, SC

About The Position

Prisma Health Urgent Care is hiring a Patient Service Representative (PSR) to provide a welcoming and efficient patient experience while supporting front-office operations and clinic workflow. The role includes greeting patients and visitors, handling patient and business documentation, verifying insurance, explaining payment policies and billing information, collecting patient financial responsibility, and providing administrative support to the clinic team. The representative also supports quality assurance and regulatory compliance, operates office medical equipment, and may travel to other Prisma Health Urgent Care locations to meet staffing and operational needs. This is a full-time position with three 12-hour shifts, 8 AM–8 PM, and no overnight shifts. Some weekend and holiday work is required. The posting lists medical, dental, vision, prescription, and pet insurance; paid time off and holidays; a 401(k) with company match; wellness support; and professional development and leadership opportunities.

Requirements

High school diploma or equivalent.
Strong communication skills and attention to detail.
Ability to multitask in a busy environment.
Strong computer skills, including the ability to work across multiple screens simultaneously.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, and patient-focused approach to service.
At least one year of experience in a medical office or healthcare setting is preferred.

Nice To Haves

Medical Administrative Assistant certificate.
Experience using Electronic Medical Records (EMR) software; EPIC experience is preferred.
At least one year of experience in a medical office or healthcare setting.

Responsibilities

Greet and assist patients and visitors in a welcoming and positive manner.
Collect, organize, and maintain confidential patient and business documentation.
Analyze health insurance benefits and verify patient eligibility.
Explain payment policies, billing and collection information, and patient costs.
Determine and collect each patient's financial responsibility.
Assist the practice manager, providers, and other staff to support daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
Perform office procedures and general administrative tasks, and operate office medical equipment.
Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
Travel to other Prisma Health Urgent Care locations as required to support staffing and operations.
Perform other duties as assigned.