Patient Access Representative - Cleveland/Greenwood Neurology Clinic

FMOLHS•Greenwood, MS

About The Position

Responsible for accurately registering patients in the electronic medical record (EMR), validating patient information, verifying insurance coverage, collecting required payments, and supporting a high-quality patient experience. The role follows established guidelines and works under close supervision. It also supports patient flow, clinic administration, billing and payor requirements, and day-to-day clinic operations.

Requirements

High school diploma or equivalent.
At least 6 months of experience in a customer service or front desk role, or graduation from a front office/medical office program; a bachelor's degree may substitute for experience.
Professional demeanor and excellent customer service skills.
Ability to multitask and think critically.
Demonstrated computer literacy.
Ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

Courteously explain collection and billing procedures and anticipated charges to patients, and address patient and family questions and concerns.
Welcome patients and families, and provide information about patient rights and advance directives upon request.
Obtain, verify, edit, and update patient and insurance information in the clinic computer system and patient records.
Register patients in Epic and monitor patient flow through the clinic.
Review patient schedules and accounts to determine financial responsibility, arrange payment plans, and collect outstanding balances.
Help patients access government and community resources and facilitate access to information such as MyChart.
Coordinate with physicians, nurse practitioners, and nursing staff to complete referrals in a timely manner and according to payor requirements.
Enter patient charges and process referral documentation, appointments, and related records.
Schedule and reschedule appointments and perform clerical duties, including answering phones, retrieving medical records, recording data, typing memorandums, and filing charts and information.
Research claim edits, denials, billing information, and discrepancies, and resolve them within the specified timeframes.
Key charges and process batches daily; prepare bank and deposit summaries after reconciling payments and receipts.
Review diagnosis and procedure codes for accuracy and enter data at the point of service.
Verify and collect patient payments, reconcile account balances and the daily cash fund, and securely manage cash according to established procedures.
Maintain general knowledge of health plans, including co-pays, deductibles, and co-insurance, and meet site collection goals.
Provide backup coverage for others in the clinic, support operational improvement initiatives, and provide training and orientation to team members when assigned.
Perform other duties as assigned.