Patient Service Representative - Travel Required

Clinical Associates, P.A.•Pikesville, MD

1d•Onsite

About The Position

Clinical Associates is seeking a full-time Patient Service Representative to join its Specialty Medicine team. The role is the first point of contact for patients and visitors, providing a professional, supportive, and nurturing experience by telephone and in person. The representative answers incoming calls for healthcare providers, schedules appointments, and documents messages in the Nextgen electronic medical record (EMR) system. The position requires attention to detail and the ability to multitask so front desk protocols are completed efficiently and accurately. Travel between the Towson and Pikesville offices is required; travel to the Reisterstown office may be needed on a PRN basis. The schedule is 8:00 a.m. to 4:30 p.m., with Mondays and Tuesdays in Towson and Wednesdays through Fridays in Woodholme/Pikesville.

Requirements

High school diploma or GED.
Willingness and ability to travel between offices; reliable transportation is required.
Basic arithmetic and money-calculating skills.
Excellent patient care and customer service skills.
Ability to work in a team environment and provide attentive customer service.
Attention to detail and ability to multitask.

Nice To Haves

Medical office experience.
EMR skills; Nextgen experience is a plus.

Responsibilities

Identify and quickly assess the nature of incoming calls, then act appropriately to provide prompt, professional service.
Schedule appointments.
Verify insurance and resolve eligibility issues before scheduled appointments.
Collect co-pays, deductibles, and account balances.
Obtain prior authorizations for medical services and procedures as needed.
Answer incoming phone calls for healthcare providers and document messages in the Nextgen EMR system.
Provide a professional, supportive, and nurturing experience for patients and visitors in person and by telephone.
Complete front desk protocols efficiently and accurately.