Patient Service Representative - Travel Required

Clinical Associates•Pikesville, MD

21h•Onsite

About The Position

Clinical Associates is seeking a full-time Patient Service Representative for its Specialty Medicine team. The role is the first point of contact for patients and visitors and provides a professional, supportive, and nurturing experience by telephone and in person. The representative answers incoming calls, schedules appointments, and documents messages in the Nextgen EMR system. The position requires attention to detail and the ability to multitask so front desk protocols are completed efficiently and accurately. Travel between Clinical Associates offices is required. The regular schedule is 8:00 a.m. to 4:30 p.m.: Monday and Tuesday at the Towson office, and Wednesday through Friday at the Woodholme/Pikesville office. Travel to the Reisterstown office may be required on a PRN basis.

Requirements

High school diploma or GED.
Willingness and ability to travel between offices.
Reliable transportation.
Basic arithmetic and money-calculating skills.
Excellent patient care and customer service skills.
Ability to work in a team environment and provide attentive customer service.

Nice To Haves

Medical office experience.
EMR skills; Nextgen experience is a plus.

Responsibilities

Identify and quickly assess the nature of incoming calls, then respond appropriately to provide prompt, professional service.
Schedule appointments.
Verify insurance and resolve eligibility issues before scheduled appointments.
Collect co-pays, deductibles, and account balances.
Obtain prior authorizations for medical services and procedures as needed.
Document messages in the Nextgen EMR system.
Perform front desk protocols efficiently and accurately.