Patient Service Representative – Internal Medicine

BJC HealthCare • Creve Coeur, MO

2d

About The Position

The Patient Services Representative is the initial point of contact for front-office activity and helps direct patient flow at the physician office. The position performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed. This full-time role is with BJC Medical Group in Internal Medicine, in an outpatient setting focused on referrals and prior authorizations. The position is located off North Mason Road and works 40 hours per week on the day shift. There is no call, weekend, or holiday work.

Requirements

• High school diploma or GED.
• 2–5 years of experience.

Nice To Haves

• Medical office experience preferred.

Responsibilities

• Handle telephone calls from patients and staff and forward calls requiring triage.
• Perform receptionist duties with close attention to detail and professionalism.
• Verify health insurance payment information and educate patients on applicable regulations; collect payments and record data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure charges are captured and properly collected.
• Perform patient check-ins and appointment scheduling.
• Maintain patient financial records.
• Serve as a switchboard operator as needed.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED