Patient Services Representative Internal Medicine

Corewell Health • Grand Rapids, MI

7d • Onsite

About The Position

The Patient Services Representative (PSR) is an essential member of the Internal Medicine Residency Clinic, a teaching clinic where resident physicians practice alongside supervising physicians. The PSR works closely with both groups and helps provide a welcoming, respectful experience for patients with diverse and sometimes complex care needs. The clinic serves underserved members of the community.

The role combines patient-facing service, clinical support, and administrative work. Responsibilities include greeting and communicating with patients and families, coordinating care and appointments, maintaining supplies and equipment, documenting care, processing medical records, and supporting clinic workflows and patient relations. The position is full time, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., with no weekends.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or a related field.

Responsibilities

• Order supplies and stock exam rooms, closets, and the breakroom.
• Monitor vaccine and medication expiration dates and order supplies as needed.
• Perform daily point-of-care checks on clinical and emergency equipment.
• Document care provided in computer or written patient records in accordance with guidelines.
• Greet and communicate with patients and families with care and respect.
• Communicate and collaborate with healthcare team members to support continuity of care and coordination of services.
• Clean patient environments, work areas, and equipment, and report equipment malfunctions to appropriate personnel.
• Uphold ethical conduct and protect the privacy, confidentiality, and security of patients, staff, and organizational data.
• Participate in safety initiatives and risk-mitigation activities, and complete required position and safety competencies.
• Perform clerical functions, including answering practice calls to discuss patient results and coordinate complex care needs, scheduling appointments, ordering supplies, generating patient letters, and processing or sorting faxes and other clinical paperwork.
• Upload and process RightFax documents into EPIC and perform basic and advanced EMR, scanning, and medical-record management.
• Conform to standard work.
• Prepare schedules, expedite workflows, and provide first-level patient relations support to resolve issues and maintain patient satisfaction.
• Use appropriate software applications to improve the efficiency and effectiveness of office workload.
• Perform or coordinate office duties such as sorting and distributing mail, copying, filing, faxing, and completing forms.
• Direct and maintain accountability for completion of complex, multifaceted programs and projects.
• Abstract charts to pull clinical data for review by a payer's clinical team.
• Perform the role of Patient Services Representative, Associate when necessary.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and matching savings

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED