Patient Services Representative Internal Medicine

Corewell Health • Grand Rapids, MI

6d • Onsite

About The Position

The Patient Services Representative (PSR) works in an Internal Medicine teaching clinic where resident physicians practice alongside supervising physicians. The role works closely with physicians and residents and supports patients with a range of backgrounds and care needs. The PSR is an important part of the clinic and is often the first and last point of contact for patients.

The position combines patient-facing service, clinical support, records management, and administrative work. The PSR helps coordinate patient care, maintain clinic supplies and equipment, document care, support patient relations, and keep office workflows and records organized. The role also performs chart abstraction and may perform the duties of a Patient Services Representative, Associate when needed.

This is a full-time, day-shift position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends. The primary location is the Ambulatory Care Building in Grand Rapids, Michigan.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, laboratory service support, or another related field.

Responsibilities

• Order supplies and stock exam rooms, closets, and the breakroom.
• Monitor vaccine and medication expiration dates and ordering.
• Perform daily point-of-care checks of clinical and emergency equipment.
• Document care in electronic or written patient records in accordance with guidelines.
• Greet and communicate with patients and families in a caring and respectful manner.
• Collaborate with healthcare team members to support continuity of care and coordination of services.
• Clean patient environments, work areas, and equipment, and report equipment malfunctions.
• Promote ethical conduct and protect the privacy, confidentiality, and security of patients, staff, and organizational data.
• Participate in safety initiatives, risk mitigation, and required position- and unit-related safety competencies.
• Perform clerical duties, including answering practice calls about patient results, coordinating complex care needs, scheduling appointments, generating patient letters, and processing clinical paperwork and faxes.
• Upload and process RightFax documents in EPIC and perform EMR, scanning, and medical-record management tasks.
• Follow standard work and prepare schedules, expedite workflows, and provide first-level patient relations support to resolve issues and maintain patient satisfaction.
• Use appropriate software applications to improve office workload efficiency and effectiveness.
• Perform or coordinate office duties such as sorting and distributing mail, copying, filing, faxing, and completing forms.
• Direct and maintain accountability for completion of complex, multifaceted programs and projects.
• Abstract charts to retrieve clinical data for review by a payer's clinical team.
• Perform the role of Patient Services Representative, Associate when necessary.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED