(PSR) Patient Service Representative

New Horizon Family Health Services•Greenville, SC

14h

About The Position

The Patient Service Representative (PSR) works under the direct supervision of the Practice Manager, Program Director, or Program Coordinator. The PSR assists incoming and outgoing patients and visitors, directs them to appropriate locations, and interacts with them courteously, respectfully, and appropriately. The position maintains accuracy throughout patient registration and payment collection in accordance with New Horizon Family Health Services’ established policies and procedures. The role supports front-desk operations, including patient registration, insurance verification, appointment scheduling, electronic health record (EHR) tasks, telephone assistance, payment collection, and end-of-day preparation. Front-desk staff communicate effectively with clinical staff and notify a supervisor or management of suspicious activity observed in or around Center property.

Requirements

Minimum high school diploma or equivalent.
Customer service experience.
Math computation skills necessary to collect and enter payments.

Nice To Haves

Medical Office Training Certificate or other relevant education.
Two years of experience in a medical office or other healthcare facility setting.
Working knowledge of an Electronic Health Record (EHR).

Responsibilities

Greet patients and visitors and direct them to the appropriate suite, department, or person.
Verify and update patient demographic information from registration forms in the EHR daily.
Add, update, and verify insurance packages based on plan descriptions and patient eligibility.
Maintain daily patient appointment scheduling.
Retrieve medical record requests when necessary.
Complete daily EHR bucket responsibilities, including patient care summaries, no-shows, and ticklers.
Complete the monthly no-show report.
Complete certification and recertification for the Sliding Fee Discount Program according to established criteria.
Collect payments and enter them into the EHR daily.
Receive telephone calls, provide assistance, transfer calls to the appropriate department or person, and forward messages in a timely manner.
Perform end-of-day tasks, including time-of-service deposits and preparation for the next day's appointments.
Maintain effective communication between front-desk and clinical staff.
Notify a supervisor or management of suspicious activity observed in or around Center property.

Benefits

Annual leave.
Sick leave.
Up to 12 paid holidays plus the employee's birthday.
Eligibility for two annual bonuses after one year of employment when defined eligibility criteria are met.
Continuing education courses through SC AHEC.
Employee discounts, including Verizon, AT&T, and YMCA discounts.
Eligibility for the Public Service Loan Forgiveness (PSLF) Program.
Optional medical, dental, and vision benefits.
Flexible Spending and Health Savings Accounts.
Voluntary life insurance.
Short-term and long-term disability coverage.
Accident and critical illness coverage.
403(b) retirement plan with up to a 4% employer match after the first year of employment.