Patient Service Representative (PSR)

Conifer Health Solutions • San Antonio, TX

1d

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The role includes greeting patients, managing office phones and appointments, checking in and checking out patients, collecting and entering information and payments, processing referrals, and sharing practice information with patients. The position includes a $500 sign-on bonus for new hires only.

Requirements

• High school diploma or GED.
• Two years of customer service experience.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.
• Customer service experience in a medical office setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones and make, confirm, and reschedule appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist with checking out patients and with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Benefits

• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED