Patient Service Representative (PSR) - Infusion Clinic

Advocate Health and Hospitals Corporation • Park Ridge, IL

2d • Onsite

About The Position

The Patient Service Representative (PSR) supports providers and patients as a key member of the ambulatory care team, helping provide a seamless, compassionate experience. The role provides efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also includes entering patient and payer billing information at the time of service, following up accurately on missing information, and upholding medical-record standards for accuracy and timeliness.

The position is based at the Park Ridge location. The schedule is as needed, Monday through Friday between 8:30 a.m. and 5:00 p.m., for 40 hours per week. The role involves working in a high-volume, multiple-task environment and a crowded or closely shared workspace, with exposure to ill patients and potentially stressful interactions with demanding customers.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
• Assist patients with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service.
• Follow up accurately on missing billing information.
• Maintain accurate and timely medical records in accordance with practice and medical-group standards.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Potential premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED