Patient Service Representative - Outpatient Rehab (Per Diem)
About The Position
Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative for their Outpatient Rehab Clinic in Milford, CT. This clinic focuses primarily on orthopedics and pelvic health and is part of a multidisciplinary team dedicated to improving patient health. The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. This role involves patient scheduling, pre-registration, registration, insurance verification, insurance authorization, and ensuring patients are cleared for visits. The position also includes various secretarial, billing, and clerical duties such as utilizing the electronic medical record (EMR) for scheduling and processing charges, coordinating referrals, preparing paperwork, collecting patient information, answering phones, and providing administrative support. Understanding of Rehab procedures and patient history requirements is necessary.
Requirements
- High school diploma or equivalent required
- 1-2 years in medical or healthcare office
- knowledge of healthcare terminology, insurance authorization, and benefits.
- Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
Nice To Haves
- Associates' or Bachelor’s degree in a clinical or business field preferred.
- Bilingual (highly preferred).
Responsibilities
- Greets and registers arriving patients, completes registration forms and verifies insurance.
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
- Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
- Collects co-payments and office charges as needed and explains office payment billing policies to patients.
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
- Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
- Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
- Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
- Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
- Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
- Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.
Benefits
- competitive benefits program designed to ensure work/life balance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
