Patient Service Representative (PSR), Neuroscience
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and clinical staff, connects with patients, helps maintain accurate medical records, and contributes to a seamless patient experience. Responsibilities include collecting payments at the time of service and entering accurate, current patient and payer information into the patient accounting system. The position is based at Aurora St. Luke’s Medical Offices, 2801 W. Kinnickinnic River Parkway, Suite 102, Milwaukee, Wisconsin. The clinic specializes in conditions affecting the spine, nerve roots, and spinal cord. Its team coordinates with neurosurgeons to manage non-surgical rehabilitation and pre- or post-operative care. The regular schedule is Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Some shifts run 7:30 a.m. to 4:00 p.m., and other shifts may extend until the last patient has been seen. Opening and closing responsibilities rotate among the team. The position is full-time, 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide service to patients arriving for appointments or contacting the practice by phone or in person for appointments or information about tests, procedures, bills, charges, referrals, and other matters.
- Schedule appointments and perform general office duties, including coding and registration.
- Collect payments at the time of service and enter accurate, up-to-date patient and payer billing information.
- Follow up on missing billing information.
- Support providers and clinical staff and help maintain accurate medical records.
- Uphold the practice’s and medical group’s standards for accurate and timely medical records.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
