Patient Service Representative | Granger Family Medicine

The South Bend Clinic • Granger, IN

3d • Onsite

About The Position

The Patient Service Representative supports patient access and service in the Family Medicine department at The South Bend Clinic’s Granger Campus. The role welcomes patients and guests, manages registration and appointments, directs phone calls, documents information, supports cashier functions, and helps provide a positive patient experience while following clinic policies and HIPAA guidelines. In departments requiring additional support, responsibilities include preparing and maintaining patient charts, supporting surgery scheduling, and communicating billing information to the Business Office.

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m., at 52500 Fir Road, Granger, Indiana. A high school diploma or equivalent is required; CPR certification is preferred. The position calls for a professional, team-oriented, customer-service-focused person with computer, communication, organizational, and multitasking skills.

Requirements

• High school diploma or equivalent.
• Team-player attitude and professionalism.
• Comfort using computers.
• Customer-service orientation.
• Excellent phone, interpersonal, and organizational skills.
• Ability to pay attention to detail and multitask efficiently in a highly productive clinical setting.
• CPR certification is preferred.

Nice To Haves

• CPR certification.

Responsibilities

• Greet and welcome patients and guests in person and by phone in a professional, respectful, and confidential manner.
• Use computer systems accurately and efficiently for patient registration, appointment scheduling, and charge posting.
• Use phone system functions to direct calls to appropriate staff or service areas while minimizing transfers.
• Create thorough, objective, concise documentation in accordance with legal guidelines.
• Communicate professionally and follow up effectively with patients, staff, physicians, and other service areas by telephone, computer, and fax.
• Schedule, reschedule, cancel, and confirm patient appointments with providers in accordance with department protocols.
• Follow SBC Service Reimbursement Policies and use current coding information.
• Perform cashier functions accurately and consistently, including collecting patient balances and balancing the cash drawer.
• Observe department conditions and activities and take appropriate action to support a positive patient experience.
• Demonstrate computer-system knowledge and proficiency needed for job functions.
• Demonstrate the attitudes and behaviors of The South Bend Clinic Service Standards.
• Adhere to HIPAA guidelines and clinic policies and procedures.
• Perform other appropriate duties as assigned.
• For departments requiring additional support, develop, pull, and retrieve charts promptly for surgery scheduling.
• Maintain completeness and accuracy of patient records and file completed records while preserving chart order.
• Prepare new patient charts.
• Communicate patient information needed for billing to the Business Office.
• Cross-train with surgery scheduling.
• Maintain good working relationships with all contacts.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• Tuition reimbursement of up to $5,250 per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED