Patient Service Rep - UT Gastroenterology

University Physicians' Association • Knoxville, TN

6d

About The Position

University Physicians Association is seeking a dedicated Patient Service Representative to join the team at University Gastroenterology, part of the University of Tennessee Medical Center. The role supports front-office operations by welcoming patients, processing registration and insurance information, answering registration or billing questions, and scheduling appointments. The position requires strong communication, multitasking, organizational, and time-management skills, along with attention to detail and computer experience.

Requirements

• Ability to multitask.
• Strong communication skills.
• Time-management and organizational skills.
• Attention to detail.
• Computer experience.
• Telephone and scheduling skills.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure patients complete forms required for the electronic health record and billing office.
• Maintain patient demographic and insurance information, verify insurance eligibility, and collect co-pays.
• Support patient flow through the practice by processing patients promptly as they arrive at the front office.
• Answer patient inquiries regarding registration information or billing questions.
• Refer inquiries about medical care or treatment to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the electronic health record.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match and immediate vesting
• Short-term and long-term disability insurance
• Life insurance
• Critical illness coverage
• Flexible Spending Accounts
• Health Savings Account with employer contribution
• PTO
• Sick leave
• Bereavement leave
• Employee Assistance Program
• Fitness Center

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed