Nurse Navigator - UT Gastroenterology

University Physicians' Association•Knoxville, TN

About The Position

The Nurse Navigator coordinates and manages the full continuum of patient care within the UT Gastroenterology practice. The role supports smooth office operations through referral management, patient-care coordination, patient communications and portal requests, coordination of co-surgeries, FMLA paperwork, surgery scheduling, and cross-coverage for all sections of the GI office as needed. The position also supports physicians and advanced practice providers with clinical and surgical needs and helps patients navigate insurance-related prior authorizations.

Requirements

Licensed Nurse Practitioner or Certified Medical Assistant (LPN, CMA) license required.
Gastroenterology experience required.

Responsibilities

Optimize new patient intake processes for the UT GI practice.
Coordinate and manage patient care, including reviewing and processing referrals.
Build and maintain working relationships with referring physicians and their staff.
Ensure compliance with OSHA and HIPAA regulations.
Assist physicians and advanced practice providers with clinical and surgical support.
Coordinate communications between patients, providers, and insurance companies to assist with prior authorizations for testing, procedures, and surgeries, and manage FMLA paperwork.
Attend required meetings and participate in team initiatives.
Maintain active BLS certification.
Provide coverage for front-, middle-, and back-office areas as needed.
Perform other duties as assigned.