UNIV - Patient Service Representative - College of Dental Medicine

Medical University of South Carolina•Charleston, SC

4d•$37,944 - $60,690

About The Position

The Patient Service Representative (PSR) reports directly to the Patient Service Representative Supervisor for the assigned clinic. Under general supervision, the PSR provides high-quality customer service while verifying and preparing documentation for the Dental Medicine electronic health record (EHR). The role supports timely completion of front-desk registration, telephone inquiries, appointment scheduling, patient checkout, and coordination with students and faculty to provide quality patient service and care. The PSR provides courteous, professional service to internal and external customers. The position manages patient registration and demographic updates, obtains required signatures and consents, handles insurance documentation and verification as applicable, schedules and confirms appointments, and documents patient contacts in the EHR. It also collects and reconciles patient payments, processes receipts and financial notes, prepares daily deposits, answers clinic phone calls, manages referrals, and maintains the reception and waiting area. The PSR may assist department chairs, faculty, residents, students, and Patient Care Coordinators with scheduling, patient care, quality assurance, and student attendance accountability. Other duties may be assigned by the Supervisor.

Requirements

High school diploma and two years of work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
Ability to meet the stated physical requirements, including frequent standing, sitting, and walking; continuous indoor work; frequent use of both hands and repetitive hand and arm motions; reaching, finger dexterity, and gross motor functions with frequent fine motor movements.
Ability to lift, carry, lower, and push or pull objects weighing up to 15 pounds without assistance, as required infrequently.
Ability to maintain corrected vision of 20/40 in one eye or with both eyes and to perform the stated visual, hearing, color-discrimination, depth-perception, and peripheral-vision functions.

Responsibilities

Follow MUSC Standards of Behavior, complete assigned annual training, provide excellent customer service, maintain open communication, and follow applicable Federal, State, MUSC Enterprise, University, and College of Dental Medicine policies and procedures.
Manage patient registration, update patient demographics at each visit, obtain signatures on required documents and consents, scan insurance cards, and submit insurance verification forms to the Billing Office.
Verify insurance benefits before appointments when required by the assigned clinic.
Schedule appointments using planned appointment lists in the EHR to keep schedules full; call patients to confirm unconfirmed appointments; and document relevant contact information and outreach attempts accurately and promptly in the EHR.
Use Epic to schedule and manage appointments when required by the assigned clinic location.
Collect, post, and reconcile patient payments in the Dental Medicine EHR; collect payments due at check-in or checkout; provide receipts; and document financial conversations, posting errors, and refunds in transaction notes.
Discuss upcoming treatment appointments and future financial responsibilities with patients, provide printed appointment reminders, and scan necessary documents into the EHR as attachments.
Prepare and reconcile daily deposits of cash, checks, and credit card transactions for the assigned clinic according to College of Dental Medicine guidelines and University policies and procedures.
Answer incoming calls for the assigned clinic using the assigned Avaya Agent login ID and manage incoming clinic referrals using the EHR.
Maintain a neat and orderly reception and waiting area.
Assist Department Chairs, faculty, residents, students, and/or Patient Care Coordinators with duties related to scheduling, patient care, and quality assurance; assist with the student accountability program for attendance in pre-doctoral clinics.
Perform other duties as assigned by the Supervisor.