Patient Service Representative Dental

Blackstone Valley Comm • Pawtucket, RI

2d

About The Position

The Patient Service Representative (PSR) - Dental serves as the first point of contact for individuals contacting the organization by phone or in person. The role provides excellent customer service to meet patients’ needs during each interaction. The PSR manages inbound call flow; greets and screens individuals; prepares and accurately registers patient appointments; assists with population health outreach; schedules appointments; verifies insurance plans; collects payments; and manages forms, insurance cards, and patient photos or photo identification. The PSR proactively addresses issues and acts promptly to help prevent workflow, patient satisfaction, or safety-related problems.

Requirements

• High school diploma or equivalent required.
• Experience in a healthcare setting with electronic medical records and electronic dental records, insurance, and collecting patient data, or an equivalent combination of education and experience, required.
• Reliable transportation required.
• Cultural sensitivity to work with a diverse patient and staff population required.
• Ability to work independently and collaboratively required.
• Knowledge of computers and electronic medical records required.
• Strong verbal and written communication skills required.
• Attention to detail and basic mathematical skills required.

Nice To Haves

• Coursework in secretarial science or a related field preferred.
• Two years of related work experience preferred.
• Experience with medical terminology preferred.
• Bilingual ability in English and Spanish, Portuguese, or Cape Verdean Creole strongly preferred.
• Knowledge of Microsoft Suite preferred.
• Knowledge of electronic medical records (EMR) preferred.

Responsibilities

• Manage the flow of inbound calls.
• Greet and/or screen individuals contacting the organization in person or by phone.
• Prepare and accurately register relevant patient appointments.
• Assist with population health outreach.
• Schedule appointments accurately and efficiently.
• Verify insurance plans.
• Collect payments.
• Manage forms, insurance cards, and patient photos and/or photo identification.
• Proactively address issues that could affect workflow, patient satisfaction, or safety.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED