Dental Patient Support Representative

Appalachian Mountain Community Health Centers • Asheville, NC

1d

About The Position

The Dental Patient Support Representative supports patients and providers by handling telephone inquiries, scheduling appointments, managing patient check-in and check-out, maintaining paperwork, assessing eligibility for the sliding fee discount program, and collecting fees. The role requires professional, empathetic communication and the ability to manage multiple responsibilities in a clinical setting. A drug screen and background check are required.

Requirements

• High school diploma or General Educational Development (GED).
• Excellent interpersonal skills in group and community settings.
• Ability to plan, schedule, and coordinate.
• Ability to manage multiple duties and responsibilities in a clinical setting.
• Demonstrated respect, dignity, and empathy toward patients.
• Sound leadership and judgment.
• Excellent in-person, telephone, and written communication skills.
• Flexibility in a rapidly growing and changing work environment.
• Strong attention to detail.
• Exceptional customer service skills.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listening skills.
• Demonstrated initiative.
• Drug screen and background check required.

Responsibilities

• Answer, screen, prioritize, and delegate telephone inquiries in a friendly and professional manner, using de-escalation skills when interacting with disgruntled patients, providers, and third parties.
• Return calls from patients, providers, and third parties in a timely manner.
• Schedule appointments according to AMH guidelines.
• Check patients in and out, including collecting, entering, and verifying demographic information.
• Scan and organize patient paperwork.
• Assess patient eligibility for the sliding fee discount program (SFDP) and clearly explain patient responsibilities under the program.
• Assess charges, including past-due balances, and collect fees.
• Participate in internal or external educational opportunities relevant to the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED