UNIV - Patient Service Representative - College of Dental Medicine

Medical University of South Carolina•Charleston, SC

3d•$37,944 - $60,690

About The Position

The Patient Service Representative (PSR) reports directly to the Patient Service Representative Supervisor for the assigned clinic. Under general supervision, the PSR provides a high level of customer service while verifying and preparing documentation for the Dental Medicine EHR. The role facilitates front desk registration, telephone inquiries, scheduling, and patient check-out, and works closely with students and faculty to provide quality service and care to patients. The PSR provides courteous and professional customer service to internal and external customers. The position manages patient registration and demographic updates, obtains required signatures and consents, handles insurance documentation, schedules and confirms appointments, and documents patient contacts in the EHR. Responsibilities also include collecting, posting, and reconciling payments; preparing clinic deposits; answering calls; managing referrals; maintaining the reception and waiting area; and assisting faculty, staff, residents, students, and patient care coordinators with scheduling, patient care, quality assurance, and student attendance accountability. Other duties may be assigned by the Supervisor.

Requirements

High school diploma and two years of work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
Ability to perform the stated physical functions, including frequent sitting, standing, and walking; continuous indoor work; frequent repetitive hand and arm motions; lifting, carrying, pushing, or pulling items up to 15 pounds when required; and the stated vision, hearing, dexterity, and perception abilities.

Responsibilities

Follow MUSC Standards of Behavior, complete assigned annual training, maintain open communication, and follow applicable Federal, State, MUSC Enterprise, University, and College of Dental Medicine policies and procedures.
Manage patient registration, update patient demographics at each visit, obtain required signatures and consents, scan insurance cards, and submit insurance verification forms to the Billing Office.
Verify insurance benefits before appointments when required by the assigned clinic.
Schedule patient appointments using planned appointment lists in the EHR to keep schedules full; confirm unconfirmed appointments by telephone; and document patient contacts and contact attempts accurately and promptly.
Use Epic to schedule and manage appointments when required by the assigned clinic location.
Collect, post, and reconcile patient payments in the Dental Medicine EHR; collect payments due at check-in or check-out; and provide receipts.
Discuss upcoming treatment appointments and financial responsibilities, and provide printed appointment reminders.
Enter transaction notes documenting relevant financial conversations, posting errors, and refunds; scan necessary documents into the EHR as attachments.
Prepare and reconcile daily cash, check, and credit-card deposits for the assigned clinic according to College of Dental Medicine guidelines and University policies and procedures.
Answer incoming calls for the assigned clinic using the assigned Avaya Agent login ID and manage incoming referrals through the EHR.
Maintain the reception and waiting area in a neat and orderly fashion.
Assist Department Chairs, faculty, residents, students, and/or Patient Care Coordinators with duties related to scheduling, patient care, and quality assurance.
Assist with the student accountability program for attendance in the pre-doctoral clinics.
Perform other duties as assigned by the Supervisor.