PRN Patient Service Representative
About The Position
Envision Imaging of Desoto is seeking a PRN (as-needed) Patient Service Representative to join its team in Dallas. The role focuses on patient care and supporting physicians by providing attentive, high-quality service and ensuring patients feel prioritized. The representative performs administrative duties including answering phones, entering data, checking patients in and out, assisting with appointment scheduling, entering charges, verifying insurance coverage, receiving payments, and issuing receipts. The position supports company initiatives and consistent quality, service, and operational excellence. The role operates in an outpatient clinical environment and uses standard office equipment. It has no supervisory responsibilities, and no travel is expected. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires adherence to Envision’s Code of Conduct and Compliance Policies and annual compliance training. The employer states that occupational exposure to blood and other potentially infectious body fluids is not reasonably anticipated for this job classification.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience preferred.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent (GED).
Nice To Haves
- Healthcare-environment customer service experience.
Responsibilities
- Answer inbound calls to the Center.
- Provide a friendly, warm greeting to patients and providers.
- Check scheduled patients in and out and ensure required patient documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, communicating with the PSR Lead and/or Area Manager as needed.
- Enter patient registration data accurately.
- Assist with medical records as needed.
- Process queues promptly and efficiently while adhering to process and compliance requirements.
- Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
- Monitor schedules and ensure data, attachments, history, and other required information are complete before exams are completed.
- Facilitate no-show appointments by calling patients and cancelling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
- Monitor the waiting room to avoid extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Perform other duties as assigned.
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Company-matched 401(k) plan
- Employee Stock Ownership Plan
- Paid time off
- Paid holidays
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
