Patient Service Representative - Infectious Disease (Part Time, PRN)

Mercy • Springfield, MO

3d • Onsite

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of patient encounters by communicating applicable patient financial responsibility, requesting and collecting payment, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.

The position is located at Mercy Whiteside Building, 2115 S Fremont Ave, Springfield, MO. The role requires completion of Clinic Core Front Desk Training after hire.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills; ability to interact courteously and professionally with patients and visitors.
• Empathetic, patient-focused approach and ability to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies and procedures.
• Adaptability and ability to work under pressure while handling unexpected situations professionally and calmly.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.
• Ability to push, pull, and/or lift 50 pounds occasionally; stand and walk during each shift; and grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows as a primary point of contact for patients and visitors.
• Support a positive, seamless, patient-centered experience and respond professionally to patient questions and concerns.
• Communicate patient financial responsibility and outstanding balances; request and collect payments; explain payment options and financial assistance resources.
• Accurately document financial conversations and outcomes and follow established patient collection and financial-assistance referral workflows.
• Enter patient information, schedule appointments, and process documentation accurately.
• Maintain patient confidentiality and follow privacy policies and procedures.
• Attend and complete Clinic Core Front Desk Training after hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED