Patient Service Rep - Infectious Disease
About The Position
The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient service activities, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls. The representative conveys a positive image and provides information to help meet patients’ needs. The role manages incoming patient care requests, including in-basket activities, referrals, work queue activity, and telephone calls. It requires accurate, complete, and timely reporting of medical information received from patients and referring physicians, and distribution of messages according to practice communication standards. The representative uses the telephone system to take and deliver messages to physicians, nurses, and others, and serves as a responsible and professional role model. The representative must be proficient in insurance coverage rules, including eligibility, network coverage, and benefits; complete mandatory insurance training and ongoing competency refreshers; and initiate and secure prior authorizations as needed.
Requirements
- Associate's degree in a related field, or qualifying work experience in lieu of education.
- Experience with general office equipment.
- Basic computer skills.
Responsibilities
- Coordinate and participate in daily clinic preparation, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls.
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
- Use the telephone system to take and deliver messages to physicians, nurses, and others.
- Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
- Distribute messages according to practice communication standards.
- Apply insurance coverage rules for eligibility, network coverage, and benefits; complete required training and ongoing competency refreshers.
- Initiate and secure prior authorizations as needed.
- Conduct oneself in a responsible, professional manner and convey a positive image.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
