Patient Service Specialist - Infectious Disease Clinic

Vanderbilt University Medical Center•Nashville, TN

11d

About The Position

The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role supports efficient clinic workflow, appropriate use of technology, and effective communication. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. The position is in Vanderbilt’s Infectious Disease Clinic. The team treats serious illnesses caused by germs and complications from surgery or other sources. The schedule is Monday through Friday during the day.

Requirements

High school diploma or GED.
Less than one year of experience level stated.
Customer service capability at the intermediate level.
Patient scheduling capability at the novice level.
Patient documentation capability at the novice level.
Medical terminology and documentation capability at the novice level.
Appointment and procedural scheduling capability at the fundamental awareness level.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities proficiently.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and use critical decision making to route messages appropriately.
Provide patient service before, during, and after appointments and help facilitate efficient workflow.
Navigate complex patient needs, including coordinating scheduling across services and with outside facilities or providers.
Perform additional duties as assigned.