Patient Service Rep - Infectious Disease

Carle Health•Urbana, IL

3d•$18 - $29

About The Position

The Patient Services Representative 1 coordinates and participates in duties associated with daily clinic preparation, patient identification and check-in, charge posting, cash management, and basic appointment scheduling. The representative conveys a positive image and provides information to help ensure patients’ needs are met. The role also supports patient check-out, registration and account setup, phone communications, referrals, and other incoming patient-care requests.

Requirements

Associate’s degree in a related field, or work experience in lieu of education.
General office equipment experience.
Basic computer skills.
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits.
Successful completion of mandatory insurance training and ongoing competency refreshers.
Competence with telephone systems and handling messages.

Responsibilities

Coordinate and participate in daily clinic preparation, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, and account setup.
Handle phone calls using the telephone system; take and deliver messages to physicians, nurses, and others.
Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
Distribute messages according to practice communication standards.
Manage incoming patient-care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
Initiate and secure prior authorizations as needed.
Conduct oneself responsibly and professionally and serve as a role model.