Patient Service Representative (PSR)- Pediatrics

Advocate Health and Hospitals Corporation • Naperville, IL

6d • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, current patient billing information, including address and insurance coverage, into the patient accounting system. The PSR also supports clinical staff in maintaining accurate medical records.

As a member of the ambulatory care team, the PSR assists patients who arrive for appointments or contact the practice by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures accurate entry and follow-up of patient and payer billing information and upholds medical-record standards for the practice and medical group.

The position is part-time, 20 hours per week. The stated schedule is Monday and Wednesday, 8:00 AM–5:00 PM, with one evening shift per week ending at 7:00 PM and Saturday coverage. The posting describes Saturday coverage as one to two Saturdays per month in one section and one Saturday per month in another. The schedule may occasionally vary to cover needs at other clinics. Work locations are 1020 E. Ogden Ave., Naperville, Illinois, and 3825 Highland Ave., Downers Grove, Illinois.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multitask environment and a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
• Assist patients with appointments and inquiries about tests and procedures, bills and charges, referrals, and other matters.
• Support general office operations, including scheduling, coding, registration, and billing.
• Collect payments at the time of service.
• Enter accurate and up-to-date patient and payer billing information into the patient accounting system and follow up on missing information.
• Assist clinical staff in maintaining accurate medical records and uphold medical-record standards.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Potential premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED