Patient Service Representative - Orthopedics And Neurosurgery - 40 Hrs - Foundation Medical Partners

SolutionHealth • Nashua, NH

4d

About The Position

The Patient Service Representative serves as the first point of contact for patients and visitors and provides clerical and administrative support for front desk operations at Foundation Medical Partners. The role includes patient registration, appointment scheduling, referral management, phone support, documentation processing, and customer service in a fast-paced healthcare environment.

The position supports patients, families, providers, and colleagues while maintaining accurate records and following organizational policies, confidentiality standards, and HIPAA requirements. It also involves adapting to workflow changes, including EPIC enhancements, and providing administrative coverage as needed.

Requirements

• High school diploma or equivalent required.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time-management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused approach with care and compassion.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Nice To Haves

• Previous customer service experience preferred.
• Understanding of medical terminology preferred.

Responsibilities

• Greet, direct, register, check in, and check out patients professionally and welcomingly.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education and paid training courses for continued career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED