PATIENT REPRESENTATIVE - NEUROSURGERY

Methodist Health System•Dallas, TX

4d•Onsite

About The Position

The Patient Representative greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The role reports directly to the Office Manager and does not supervise other employees. The position follows established policies and procedures, adheres to OSHA regulations, and supports clinic efficiency, team cooperation, and high-quality patient care. Work is performed in an office environment involving desk and counter work, frequent contact with employees and outside agencies, and continual patient contact, which may include interactions with angry or upset people.

Requirements

High school education or equivalent.
Strong communication skills, incorporating judgment and discretion.
Knowledge of front-office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer telephone calls pleasantly and helpfully.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Previous typing or data-entry experience at 40 words per minute.
Frequent mobility and/or extended periods of sitting; some bending and stooping; occasional lifting of boxes of paper up to 50 pounds; manual dexterity to operate office technology; eyesight correctable to 20/20; and hearing within normal range for telephone use.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of front-office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in the medical record.
Assist patients with ambulatory difficulties and follow office scheduling policies.
Collect payments and enter charges into the computer system.
Register new patients and verify patients’ addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of front-office problems and concerns and help with problem solving.
Attend educational and staff meetings as scheduled.
Determine and input the daily balance of charges and receipts as assigned by the Office Manager.
Follow established policies and procedures and adhere to OSHA regulations.
Work cooperatively with staff to support patient care, clinic efficiency, and team cohesion.