Patient Representative - Neurosurgery

Methodist Health System•Dallas, TX

About The Position

The Patient Representative greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The role supports efficient clinic operations and high-quality patient care while maintaining confidentiality and fostering cooperation among staff.

Requirements

High school education or equivalent.
Knowledge of front-office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer telephone calls pleasantly and helpfully.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Strong communication skills, with consistent use of judgment and discretion.
Experience with typing or data entry at 40 words per minute.
Ability to maintain patient confidentiality and work effectively as part of a team.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of front-office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in the medical record.
Assist patients with ambulatory difficulties and follow office scheduling policies.
Collect payments and enter charges into the computer system.
Register new patients and verify patient addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of front-office problems and concerns and assist with problem solving.
Attend educational and staff meetings as scheduled.
Determine and enter daily balances of charges and receipts as assigned by the Office Manager.
Follow established policies and procedures, adhere to OSHA regulations, and work collaboratively to support patient care, staff cooperation, clinic efficiency, and cohesion.