Patient Service Representative-Neurosurgery McHenry Full Time Days
About The Position
The Patient Service Representative supports the Neurosurgery service area at Northwestern Medicine’s McHenry clinic. This is a full-time position working 40 hours per week, Monday through Friday, on the day shift. The role supports clinic operations by checking patients in and out and consistently providing exemplary customer service to patients and guests. The representative reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. Other duties may be assigned.
Requirements
- High school diploma or GED equivalent.
- Zero to two years of experience in a customer service position.
Nice To Haves
- Bachelor’s degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Responsibilities
- Greet patients and guests, confirm their identity, and provide information related to their visit.
- Complete patient check-in and check-out functions as directed.
- Confirm and update patient identification, demographic, and insurance information.
- Complete patient registration as needed.
- Obtain patient consents and authorizations.
- Collect co-payments, past-due balances, and point-of-service payments.
- Post payments, process billing information, and perform end-of-day cash drawer closing.
- Keep the waiting area clean and comfortable.
- Inform patients of delays or changes in appointment status.
- Schedule appointments as necessary.
- For Patient Service Representatives in Immediate Care Clinics, float to other Immediate Care Clinics or departments.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
