Admin Operations Coordinator II-Neurosurgery McHenry Full Time Days
About The Position
The Admin Operations Coordinator II manages the daily operations of the Neurosurgery practice site in McHenry, supervises administrative support personnel, coordinates provider schedules, manages practice collections, and ensures service excellence, including service recovery when needed. The coordinator reports to the Operations or Practice Administrator and spends approximately 20% of the time performing direct clerical tasks. The position is full-time, salaried, and scheduled for 40 hours per week, Monday through Friday, on the day shift. The role oversees front-line office operations, staff and resource scheduling, provider schedule templates, cash management, supplies, data accuracy, and the flow of information between the site and central administrative offices. It also supports staff through training, coaching, mentoring, performance input, and implementation of policies and procedures. The coordinator handles routine practice technology needs and escalates complex or critical situations to the manager as appropriate.
Requirements
- Bachelor's degree or equivalent work experience.
- At least three years of work experience in a medical or related business.
- Comprehension of HMO, PPO, POS, commercial, Medicare, and Medicaid insurance plans.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Microsoft Word, and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
Nice To Haves
- Knowledge of CPT and ICD-9 coding.
- Supervisory experience.
Responsibilities
- Manage workload distribution and task prioritization.
- Communicate with staff about quality and productivity, and receive and provide feedback.
- Perform day-to-day clerical functions in assigned areas for approximately 20% of the time when not conducting coordinator functions.
- Supervise and direct front-line clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Manage provider schedules and templates to optimize patient care hours and productivity.
- Schedule staff and allocate resources to maximize patient access and satisfaction, provider and staff productivity, efficiency, cost savings, and operational effectiveness.
- Conduct cash management, including overseeing co-pay and patient-balance collection, in-house cash balances, and bank deposits.
- Ensure service excellence and perform service recovery when necessary.
- Manage office supplies within budget.
- Ensure accurate data collection and entry through staff training and compliance monitoring, and oversee information flow to and from central administrative offices.
- Conduct regular office staff meetings in coordination with the Operations Administrator.
- Attend and actively participate in leadership meetings.
- Maintain patient dignity and confidentiality.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and improve efficiency.
- Provide input into staff performance reviews; may help the manager conduct reviews and provide one-on-one coaching and mentoring.
- Plan, execute, and resolve routine technical needs involving phones, copiers, fax machines, and PCs.
- Monitor daily transaction activity for compliance with policies and procedures.
- Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
- Implement new policies and procedures created by RMG or department leadership.
- Complete other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- A range of benefits intended to support employees' physical, emotional, and financial well-being and provide protection for unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
