Patient Service Representative - Employee Health - Full Time

SolutionHealth • Manchester, NH

2d

About The Position

The Patient Service Representative (PSR) for Employee Health & Wellness provides essential administrative support to professional staff. The role maintains organized office operations, schedules employee appointments, manages check-in and check-out procedures, and performs urine drug screening collections as needed.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Previous experience in a health care setting performing similar functions.

Responsibilities

• Greet, register, and arrive patients in department and hospital data management systems.
• Verify demographic and insurance information and scan insurance cards.
• Obtain patient signatures on required hospital forms and route the forms appropriately.
• Receive incoming telephone calls and respond to calls and visitors, determine urgency, and triage or take messages.
• Enter patient registration and referral information and appointments into the department EMR.
• Request medical records from referring facilities for new patient appointments according to the departmental intake sheet, and follow up on missing documents.
• Review and sort patient records received by fax and prepare them for nursing review.
• Sort mail and deliver it to the appropriate staff.
• Follow the department process for logging imaging studies in and out.
• Confirm patient appointments.
• Scan and approve patient records into the department EMR.
• Maintain the general appearance of the patient waiting area, including refreshments and supplies.
• Assist with scheduling ancillary patient appointments.
• Communicate with patients, families, and coworkers to coordinate patient care effectively.
• Assist in orienting new employees to office functions, share pertinent information, and teach others to perform tasks accurately and effectively.
• Perform urine drug screening collections as needed.

Benefits

• Pet insurance.
• Access to a wellness center for employees.
• Tuition reimbursement up to $4,000 per year for full-time coded employees working over 30 hours per week.
• Competitive pay ranges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED