Patient Service Representative - Employee Health - Full Time

SolutionHealth • Manchester, NH

18h

About The Position

The Patient Service Representative (PSR) for Employee Health & Wellness provides administrative support to professional staff and helps maintain organized office operations. The role includes scheduling employee appointments, managing patient check-in and check-out procedures, and performing urine drug screening collections as needed. The PSR coordinates patient information and records, supports communication among patients, families, and coworkers, and helps maintain the patient waiting area.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Previous experience in a health care setting performing similar functions is preferred.

Responsibilities

• Greet, register, and arrive patients in department and hospital data management systems.
• Verify demographic and insurance information and scan insurance cards.
• Obtain patient signatures on required hospital forms and route the forms appropriately.
• Receive incoming telephone calls and respond to calls and visitors, determining urgency and triaging or taking messages as appropriate.
• Enter patient registration, referral information, and appointments into the department EMR.
• Request medical records from referring facilities for new patient appointments according to the departmental intake sheet and follow up on missing documents.
• Review and sort records received by fax and prepare them for nursing review.
• Sort mail and deliver it to appropriate staff.
• Follow the department process for logging imaging studies in and out.
• Confirm patient appointments.
• Scan and approve patient records into the department EMR.
• Maintain the general appearance of the patient waiting area, including refreshments and supplies.
• Assist with scheduling ancillary patient appointments.
• Communicate with patients, families, and coworkers to coordinate patient care effectively.
• Assist in orienting new employees to office functions, share pertinent information, and teach others to perform tasks accurately and effectively.
• Perform urine drug screening collections as needed.

Benefits

• Pet insurance
• Wellness Center for employees to access
• Tuition reimbursement up to $4,000 per year for full-time coded employees working over 30 hours per week
• Newly competitive pay ranges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED