Patient Service Representative (PRN)

Intermountain Health

1d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to provide a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information provided by patients.

This PRN position supports clinical staff on weekends and weekend nights. The facility is open every day from 8 a.m. to midnight. The role is based at Utah Valley InstaCare in Provo, Utah, and has scheduled weekly hours of zero.

The hourly pay range is $18.31–$23.80, depending on experience. The position is benefits-eligible. Intermountain describes its benefits package as supporting caregivers’ well-being across physical, mental, financial, social, and engagement needs; specific benefits are not listed in the posting.

Requirements

• At least six months of customer service experience involving customer interactions.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and protected health information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating demographic information for patients and guarantors, and follow patient-identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify account information as appropriate to determine coordination of insurance benefits; this may include precertification or prior authorization.
• Help patients complete forms needed for regulatory and billing purposes before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services, and receive and process payments according to required procedures.
• Stay current on role responsibilities and updates by reviewing communications and dashboards, checking work queues and email, and attending clinic or service-line meetings as applicable.

Benefits

• The position is benefits-eligible.
• Intermountain describes a comprehensive benefits package intended to support caregiver well-being; specific benefits are not identified in the posting.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed